Q1: Where can I buy the Taiwan PASS?

A: The ’exclusive gifts’ issued by the Tourism Administration, MOTC, can be purchased through cooperative channels.

Cooperative channels：
•KLOOK：https://bit.ly/3YI8SPG
•KKDAY：https://bit.ly/46I9oPT
•Lion Trevel：https://bit.ly/4dJZ1gv
•Alishan Easy Go：https://bit.ly/3AgT9wT
•Trip.com：https://bit.ly/4fKwV6F

Q2: Can Taiwanese nationals use the Taiwan PASS?

A: Taiwan PASS includes a 3-day unlimited travel pass for Taiwan High-Speed Rail, available only for short-term foreign visitors. This product is not applicable to travelers entering with a Republic of China passport or holding a valid Republic of China residence permit.

Q3: Will I receive a physical Taiwan PASS after activation?

A: No, the Taiwan PASS is a digital pass. Please download the Taiwan PASS app and activate it by entering the ’Redemption Code.’ Once activated, you can view the included tickets . Select the ticket you want to use, and a QR code/Redemption Code will be generated.

Q4: How do I use my Taiwan PASS?

A: Please download the Taiwan PASS app from the App Store and activate it by entering the ’Redemption Code.’ Once activated, choose the transportation service you want to use, and a QR code will be generated for redemption.

Q5: Is there an activation period for the redemption code?

A: The activation period for the voucher serial numbers purchased through online channels is 365 days. The activation period for gift card serial numbers is until December 31, 2024. Registration in the app must be completed by this date (inclusive).

Q6: How long is the Taiwan PASS valid?

A: Once the redemption code is activated, it must be used within 365 days. The Pass is valid for 7days from the date of first use. For example, if the first ticket is redeemed and used on January 1, 2024, all tickets in the Pass will be valid until January 7, 2024, and expire after that date.

Q7: The Taipei, New Taipei, and Keelung 2-Day Pass offers access to which transportation vehicles?

A: The ’Taipei, New Taipei, and Keelung 2-Day Pass’ offers access to Taipei Metro, Taiwan Tourist Shuttle service(including the Jiufen Jinguashi,Beitou-Zhuzihu, Muzha-Pingxi, Crown Northern Coast, Gold Fulong, and　Coastal Keelung Shuttle Bus), and buses run in the three cities, excluding four-digit highway buses.

•Taiwan Tourist Shuttle service Real-time Information：http://www.taiwantrip.com.tw/bus/65?x=1&y=1
•Taipei City Bus Real-time Information：https://pda.5284.gov.taipei/MQS/businfo1.jsp
•New Taipei City Bus Real-time Information：https://e-bus.ntpc.gov.tw/
•Keelung City Bus Real-time Information：http://ebus.klcba.gov.tw/klebus

*For specific details related to boarding (such as schedule changes, bus time, etc.), please refer to the announcements on the official websites.

Q8: Where can I redeem and reserve the Taiwan High-Speed Rail Unlimited 3-Day Pass?

A: The Taiwan High-Speed Rail Unlimited 3-Day Pass can be redeemed and reserved through two methods：

【Method 1】
Use the electronic redemption code in the Taiwan PASS app, access the order management function on the Taiwan High-Speed Rail official website to redeem for the travel date and reserve a seat.

【Method 2】
Use the electronic redemption code in the Taiwan PASS app at any High-Speed Rail station ticket counter to redeem for the travel date and reserve a seat. Station information is available on the High-Speed Rail official website.

*Please make advance reservations via the app and complete the reservation by the day before the travel date at the latest to be eligible for travel. (For example, if you want to take the High-Speed Rail on January 2, 2024, please complete the reservation by 23:59 on January 1, 2024.)

Q9: Where are the designated redemption locations for the ’Taipei, New Taipei, and Keelung 2-Day Pass’ ?

A: Please redeem the tickets at the designated locations below：

1. Lion Travel - Taoyuan Airport Terminal 1 Arrival Hall
Location: Counter on the 1st floor of Taoyuan Airport Terminal 1 Arrival Hall
Phone: 03-2756-169
Business Hours: Monday to Friday 08:00 AM to 05:00 PM

2. Lion Travel - Taoyuan Airport Terminal 2 Arrival Hall
Location: Counter near the north meeting point on the 1st floor of Taoyuan Airport Terminal 2 Arrival Hall
Phone: 03-2756-168
Business Hours: Monday to Friday 08:00 AM to 05:00 PM

3. Lion Travel - Taipei Main Station Branch
Location: Inside Taipei Main Station Ticket Hall, near North Entrance 2
Phone: 02-2314-1880
Business Hours: Monday to Friday 06:00 AM to 07:00 PM, Saturday to Sunday 06:00 AM to 07:00 PM

4. EasyCard Pickup Points-Unite Traveler at Taoyuan International Airport Terminal 1 Arrival Hall
Location: Counter near the south meeting point on the 1st floor of Taoyuan Airport Terminal 1 Arrival Hall
Phone: 03-399-2378
usiness Hours: Monday to Sunday 04:30 AM to 11:00 PM

5. EasyCard Pickup Points-Unite Traveler at Taoyuan International Airport Terminal 2 Arrival Hall
Location: Counter near the north meeting point on the 1st floor of Taoyuan Airport Terminal 2 Arrival Hall
Phone: 03-399-2378
Business Hours: Monday to Sunday 04:30 AM to 11:00 PM

After receiving the physical ticket card, it can be used for unlimited rides within two consecutive days from the first activation via the station ticket gates or bus ticket machines. Each ride is limited to one person’s use. (Counted by day, not by 24-hour clock.)

Q10: Where are the designated redemption locations for the round-trip tickets for the Taoyuan Metro?

A: Please redeem the tickets at the designated locations below：

1. Taoyuan Airport MRT A12 Airport Terminal 1 Station Information Counter
Address: B1, No. 17-1, Hangzhan S. Rd., Dayuan District, Taoyuan City (Information Counter: Lobby Level)
Phone: 03-286-8789
Business Hours: Subject to Taoyuan Airport MRT operating hours

2. Taoyuan Airport MRT A13 Airport Terminal 2 Station Information Counter
Address: B2, No. 9-1, Hangzhan S. Rd., Dayuan District, Taoyuan City (Information Counter: Lobby Level near Exit 1)
Phone: 03-286-8789
Business Hours: Subject to Taoyuan Airport MRT operating hours

*Round-trip ticket for the Airport MRT: valid for TWO rides on the Taoyuan Airport MRT.

Q11: Where are the designated redemption locations for the round-trip tickets for the Taichung Metro?

A: Please redeem the tickets at the designated locations below：
•Nantou Bus - Taichung High-Speed Rail Station (Location: Service counter at the 1st floor, 5th exit in the High-Speed Rail station area)
•Phone: 04-36018665
•Business Hours: 07:30 AM to 06:00 PM(Note: Exchange services are available until 17:30)

*After receiving the physical card, it allows unlimited rides within 48 consecutive hours from first automatic activation by the station ticket gate. Each ride is limited to one person’s use.

Q12: Where are the designated redemption locations for the round-trip tickets for the Kaohsiung Metro & Light Rail 2-Day Pass?

A:
1.When taking the metro, open the QR code of this product on your mobile phone. Place the phone screen near the QR code sensing area of the ticket gate, and after successfully sensing, the gate will open for entry or exit.
2.When taking the light rail, currently there is no need to use the ticket reader. If the ticket inspection personnel is on board, please cooperate by presenting the digital ride code (QR Code) screen for inspection.
3.Kaohsiung Metro/Light Rail：https://www.krtc.com.tw/

Q13: Where can I check the metro routes?

A: Please refer to the official websites for the metro routes：
•Taipei Metro：https://www.metro.taipei/cp.aspx?n=91974F2B13D997F1
•Taoyuan Metro：https://www.tymetro.com.tw/tymetro-new/tw/_pages/travel-guide/road.html
• Taichung Metro：https://www.tmrt.com.tw/metro-life/mapl
•Kaohsiung Metro/Light Rail：https://www.krtc.com.tw/Guide/guide_map

Q14: Where are the designated redemption locations for the round-trip tickets for each route of Taiwan Tourist Shuttle service?

A: Please refer to the following for redemption of each route：

• Cingjing Route, Sun Moon Lake Route：
(1)How to Redeem: Show the QR Code in the app at the counter to redeem paper tickets.
(2)Redemption Location:
❶Nantou Bus Taichung Gancheng Station (No. 35-8, Section 1, Shuangshi Road, Taichung City)
Phone: (04) 22256418
Business Hours: 06:00-22:00
❷Nantou Bus Counter at Taichung HSR Station (Service Counter at Exit 5, 1st Floor of HSR Station)
Phone: (04) 36018665
Business Hours: 07:30-18:00

• Alishan Route：
(1)How to Redeem: Show the QR Code in the app at the counter in the ’Tourist Service Center’ to redeem paper tickets.
(2)Redemption Location:
❶A Line (7329): Tourist Service Center Counter at Exit 2, Chiayi HSR Station
Boarding Location: Platform 7 at Exit 2, Chiayi HSR Station
❷B Line (7322): Tourist Service Center Counter at Chiayi TRA Station (Service pause from 12:00-13:00)
Boarding Location: Bus stop in front of Chiayi Train Station

• Kenting Express Line：
(1)How to Redeem: Show the QR Code in the app at the counter to redeem paper tickets.
(2)Redemption Location: Counter at Exit 2 of Zuoying High-Speed Rail Station (No. 107, Gaotie Rd., Zuoying District, Kaohsiung City)
(3)Boarding Location: Exit 2 of Zuoying High-Speed Rail Station

*Once you’ve decided whichi route to take in the four routes, you can use the Taiwan PASS APP to make a reservation for Taiwan Tourist Shuttle services (reservations are avalible within the Taiwan PASS validity period). The round trip for the reservation must be the same route with the redeemed round trip ticket.

Q15: Is it possible to make a reservation before using the transportation?

A: The Taiwan High-Speed Rail Unlimited 3-Day Pass and Taiwan Tourist Shuttle routes both allow advance reservations.
•For reservations for the Taiwan High-Speed Rail Unlimited 3-Day Pass, please refer to the answer to Q8 above.
•For Taiwan Tourist Shuttle routes, you can use the reservation service on the Taiwan PASS to reserve the route you want.

Q16: Regarding ’Taiwan Tourist Shuttle service | Reservation Service

A:
1.After completing the reservation, you still need to present the ’physical round-trip ticket’ for boarding.
2.The round trip for the reservation must be the same route with the redeemed round trip ticket. (For example, if reserving a schedule for the Alishan Route, you have to use the Alishan Route round-trip ticket for verification and redeem the paper ticket.)
3.After the reservation is complete, it will be shown on the page in the app. Please show the reserved schedule to station staff/driver during ticket collection for verification.

Q17: Can I change the reserved date for using Taiwan Tourist Shuttle service?

A: Yes, but modifications must be made within the specified time frame. You can check the modification period in the Taiwan PASS APP usage instructions.

Q18: Can I give the serial number to someone else if I will not use it?

A:
1. Serial Number that Hasn’t Been Bound：
You can directly give the serial number to another person for activation (the Taiwan High-Speed Rail Unlimited 3-Day Pass included. Foreign tourists use only; not applicable for locals).

2.Serial Number that Has Been Bound but Not Reserved, Used, or Redeemed for Any Item：
On the app’s homepage, tap ’More,’ go to ’Contact Us,’ and provide the redemption code (12 digits) to request unbinding.

3.Serial Number that Has Been Bound and Already Reserved, Used, or Redeemed for Any Item：
It cannot be transferred or provided to someone else.

Q19: What should I do if the serial number does not work or if there are problems during its usage?

A: Please click ’More’ at the bottom right corner of the app, then select ’Contact Us.’ You can input your query in the message and send it to our customer service email. Our staff will assist you in confirming your usage status. Our working hours are Monday to Saturday, 09:00 AM to 12:00 PM and 01:00 PM to 05:00 PM.

Q20: What should I do if I redeem the physical card or paper ticket but accidentally lost it?

A: Unfortunately, lost cards or paper tickets cannot be reissued. Please ensure you keep them safe and secure on your own.

Q1: How to use the Taiwan PASS | TRA Edition [Hualien Revitalization Plan] to travel to Yilan, Hualien, and Taitung?

A: The Taiwan PASS TRA Edition includes the "TR-PASS," which allows unlimited rides on Taiwan Railways for five consecutive days.
Use it to explore Yilan, Hualien, and Taitung and experience their beauty. When activating the TR-PASS for the first time, you must reserve a seat at a stop between Toucheng and Dawu stations on the Eastern Line.

Q2: Who is eligible for the Taiwan PASS | TRA Edition [Hualien Revitalization Plan]?

A: It is available to both domestic and international travelers, regardless of nationality.

Q3: Taiwan PASS | The Taiwan Railways Hualien Revitalization Plan: What are the promotional details?

A: During the period from 7/1 to 11/30, there is a promotional offer for Taiwan PASS at a price of NT$2,800, where two people can travel together and one person is free. This offer is available for a limited time and while supplies last.

The original price is 5,600 NTD, but during the promotion period, you can get 2 sets for 2,800 NTD.

Q4: What is the difference between "Taiwan PASS | Taiwan Railways Hualien Revitalization Plan" and "Taiwan PASS | Taiwan Railways" versions?

A:
Both "Taiwan PASS | Taiwan Railways Hualien Revitalization Plan" and "Taiwan PASS | Taiwan Railways" versions include the "Taiwan Railways 5-day Unlimited Pass," "Choose 1 Metro Pass," and "Choose 1 Taiwan Tourist Shuttle Pass."
However, the "Taiwan Railways 5-day Unlimited Pass" in the "Hualien Revitalization Plan" version is only valid for designated stops along the Eastern Line, from Toucheng Station to Taitung Station (Yilan County, Hualien County, and Taitung County). This plan also offers a limited-time, limited-quantity promotion of "two people traveling together, one person free.

Q5: Will I receive a physical Taiwan PASS after purchasing/activating it?

A: No, you will not receive a physical Taiwan PASS. Taiwan PASS is an electronic certificate. Please download the Taiwan PASS APP and activate it by entering the "redemption code". Once activated, you will be able to see the included products. Select the desired product, and a QR code/redemption code will be displayed.

Q6: The two tickets with the "two people traveling together, one person free" promotion can be used separately?

A: There are no restrictions on usage!
When purchasing a set of tickets, you will receive "two sets of redemption codes". You can redeem them separately in the Taiwan PASS APP on two different phones, or you can redeem and use them within the same Taiwan PASS APP on one phone.

Q7: What is the validity period of the product?

A: The last redemption deadline for this set of tickets is November 30, 2024.
Once any product is activated, the ticket will have a 7-day validity period, which means the ticket must be fully redeemed within 7 days from the first use (including the first day of use).
For example, if the first product is activated on July 1, 2024, the latest redemption deadline for the remaining products in the ticket will be July 7, 2024.

Q8: What are the usage restrictions for the Taiwan PASS | Taiwan Railways Hualien Revitalization Plan?

A: When redeeming and activating the "Taiwan Railways TR PASS 5-Day Ticket (TR-PASS)" for the first time, you need to specify the designated stops along the Eastern Line, from Toucheng Station to Taitung Station (Yilan County, Hualien County, and Taitung County).

Q9: Can I get a refund after purchasing the Taiwan PASS | Taiwan Railways Hualien Revitalization Plan?

A:
After purchasing the "Taiwan PASS | Taiwan Railways Hualien Revitalization Plan," you will receive two sets of "redemption certificates."
If both sets of "redemption certificates" have not been registered or used, and it is before the redemption deadline and the expiration date (11/30/2024), you can unconditionally request a refund or make changes through the original purchase channel. Once the "redemption certificates" have been registered, they cannot be refunded or exchanged.

Q10: Where can I exchange the Taiwan PASS | Taiwan Railways Hualien Revitalization Plan’s "TR-PASS"?

A: The 18 stations of Taiwan Railways are: Taitung, Hualien, Luodong, Yilan, Nangang, Songshan, Taipei, Banqiao, Taoyuan, Zhongli, Hsinchu, Taichung, Xinwuri, Chiayi, Tainan, Xinzuoying, Kaohsiung, and Fangliao.

Q11: Do I have to use the TR-PASS for Five Days of Unlimited Travel immediately upon exchange?

A:
When passengers use the Taiwan Pass to exchange for the "TR-Pass 5-day pass" at a Taiwan Railways ticket counter, they must immediately select a "start date" (which must be within 30 days from the day of redemption) to begin using the pass continuously from that selected start date.
It is "not allowed" to skip or choose different dates for usage, and once the start date is selected, it cannot be changed.
For example, if a passenger goes to a Taiwan Railways ticket counter before July 1st to exchange for the TR Pass, they can choose any day between July 1st and July 30th as the start date and use it continuously for 5 days from the selected start date. If the pass is not fully used within the validity period stated on the ticket, it will expire.

Q12: Does the “TR-PASS 5-day pass" include seat reservations?

A: You can reserve a seat in advance at any Taiwan Railways station ticket window across Taiwan or make an online reservation (but you still need to pick up your ticket in person at the station).

1.To reserve a seat, you must present the envelope (including this ticket) to the ticket counter staff for processing.
2.Once the ticket is sold and confirmed, the validity date cannot be changed.
3.Once the seat reservation is completed, the seat ticket is only valid for the train on the date of issue. For each train and each day, you are only allowed to reserve a seat for the same section once. If a seat has already been reserved for the same time period on the same day, you may not request a seat reservation for the same section again with the same ticket unless you have cancelled the reservation before the "boarding time" on the seat ticket. In such cases, you are only allowed to carry the seat ticket and ask the station to endorse it for boarding the nearest train of the same or equivalent class without occupying a seat. However, this rule does not apply to train types that do not allow travel without a ticket during the sales period (for example, the Puyuma Express or Taroko Express trains).

Q13: Can the TR-PASS 5-day pass be reserved online?

A:
1.Reservations can be made at any train station ticket window across Taiwan, and you can also use online booking (but you still need to go to the ticket window to pick up your tickets).
2.If using online booking information, please pay special attention! Go to the train station window to reserve your seat with the "unpaid status" from your online reservation, and bring your online booking information to the Taiwan Railways ticket window to reserve your seat.
3.However, booking information for which the credit card payment has been completed online, physical train tickets that have been paid for with cash or a credit card, or mobile tickets that have already been picked up, "cannot" be used to reserve seats with the tickets provided by TR-PASS.

Q14: After using the TR-PASS 5-day pass, can reserved seat tickets be modified/canceled?

A: Cancellations or ticket exchanges are possible!
To cancel or exchange a ticket (seat reservation) after making a reservation, you should bring the unused seat ticket and the TR-PASS voucher to the train station before the departure time stated on the seat ticket.
You can apply for the cancellation or exchange without a handling fee; however, this is limited to once per day for the same section or train number. If you wish to exchange the ticket (seat reservation) a second time on the same day, a fee will be charged according to the regular ticket rules, which is determined by the number of days before the travel

Q15: Where can I check the metro routes?

A: Please refer to the official websites for the metro routes：
•Taipei Metro：https://www.metro.taipei/cp.aspx?n=91974F2B13D997F1
•Taoyuan Metro：https://www.tymetro.com.tw/tymetro-new/tw/_pages/travel-guide/road.html
• Taichung Metro：https://www.tmrt.com.tw/metro-life/mapl
•Kaohsiung Metro/Light Rail：https://www.krtc.com.tw/Guide/guide_map

Q16: The Taipei, New Taipei, and Keelung 2-Day Pass offers access to which transportation vehicles?

A: The ’Taipei, New Taipei, and Keelung 2-Day Pass’ offers access to Taipei Metro, Taiwan Tourist Shuttle service(including the Jinguashi,Beitou-Zhuzihu, Muzha-Pingxi, Crown Northern Coast, Gold Fulong, and　Coastal Keelung Shuttle Bus.), and buses run in the three cities, excluding four-digit highway buses.

•Taiwan Tourist Shuttle service Real-time Information：http://www.taiwantrip.com.tw/bus/65?x=1&y=1
•Taipei City Bus Real-time Information：https://pda.5284.gov.taipei/MQS/businfo1.jsp
•New Taipei City Bus Real-time Information：https://e-bus.ntpc.gov.tw/
•Keelung City Bus Real-time Information：http://ebus.klcba.gov.tw/klebus

*For specific details related to boarding (such as schedule changes, bus time, etc.), please refer to the announcements on the official websites.

Q17: Where are the designated redemption locations for the ’Taipei, New Taipei, and Keelung 2-Day Pass’ ?

A: Please redeem the tickets at the designated locations below：

1. Lion Travel - Taoyuan Airport Terminal 1 Arrival Hall
Location: Counter on the 1st floor of Taoyuan Airport Terminal 1 Arrival Hall
Phone: 03-2756-169
Business Hours: Monday to Friday 08:00 AM to 05:00 PM

2. Lion Travel - Taoyuan Airport Terminal 2 Arrival Hall
Location: Counter near the north meeting point on the 1st floor of Taoyuan Airport Terminal 2 Arrival Hall
Phone: 03-2756-168
Business Hours: Monday to Friday 08:00 AM to 05:00 PM

3. Lion Travel - Taipei Main Station Branch
Location: Inside Taipei Main Station Ticket Hall, near North Entrance 2
Phone: 02-2314-1880
Business Hours: Monday to Friday 06:00 AM to 07:00 PM, Saturday to Sunday 06:00 AM to 07:00 PM

4. EasyCard Pickup Points-Unite Traveler at Taoyuan International Airport Terminal 1 Arrival Hall
Location: Counter near the south meeting point on the 1st floor of Taoyuan Airport Terminal 1 Arrival Hall
Phone: 03-399-2378
usiness Hours: Monday to Sunday 04:30 AM to 11:00 PM

5. EasyCard Pickup Points-Unite Traveler at Taoyuan International Airport Terminal 2 Arrival Hall
Location: Counter near the north meeting point on the 1st floor of Taoyuan Airport Terminal 2 Arrival Hall
Phone: 03-399-2378
Business Hours: Monday to Sunday 04:30 AM to 11:00 PM

After receiving the physical ticket card, it can be used for unlimited rides within two consecutive days from the first activation via the station ticket gates or bus ticket machines. Each ride is limited to one person’s use. (Counted by day, not by 24-hour clock.)

Q18: Where are the designated redemption locations for the round-trip tickets for the Taoyuan Metro?

A: Please redeem the tickets at the designated locations below：

1. Taoyuan Airport MRT A12 Airport Terminal 1 Station Information Counter
Address: B1, No. 17-1, Hangzhan S. Rd., Dayuan District, Taoyuan City (Information Counter: Lobby Level)
Phone: 03-286-8789
Business Hours: Subject to Taoyuan Airport MRT operating hours

2. Taoyuan Airport MRT A13 Airport Terminal 2 Station Information Counter
Address: B2, No. 9-1, Hangzhan S. Rd., Dayuan District, Taoyuan City (Information Counter: Lobby Level near Exit 1)
Phone: 03-286-8789
Business Hours: Subject to Taoyuan Airport MRT operating hours

*Round-trip ticket for the Airport MRT: valid for TWO rides on the Taoyuan Airport MRT.

Q19: Where are the designated redemption locations for the round-trip tickets for the Taichung Metro?

A: Please redeem the tickets at the designated locations below：
•Nantou Bus - Taichung High-Speed Rail Station (Location: Service counter at the 1st floor, 5th exit in the High-Speed Rail station area)
•Phone: 04-36018665
•Business Hours: 07:30 AM to 06:00 PM(Note: Exchange services are available until 17:30)

*After receiving the physical card, it allows unlimited rides within 48 consecutive hours from first automatic activation by the station ticket gate. Each ride is limited to one person’s use.

Q20: Where are the designated redemption locations for the round-trip tickets for the Kaohsiung Metro & Light Rail 2-Day Pass?

A:
1.When taking the metro, open the QR code of this product on your mobile phone. Place the phone screen near the QR code sensing area of the ticket gate, and after successfully sensing, the gate will open for entry or exit.
2.When taking the light rail, currently there is no need to use the ticket reader. If the ticket inspection personnel is on board, please cooperate by presenting the digital ride code (QR Code) screen for inspection.
3.Kaohsiung Metro/Light Rail：https://www.krtc.com.tw/

Q21: Where are the designated redemption locations for the round-trip tickets for each route of Taiwan Tourist Shuttle service?

A: Please refer to the following for redemption of each route：

• Cingjing Route, Sun Moon Lake Route：
(1)How to Redeem: Show the QR Code in the app at the counter to redeem paper tickets.
(2)Redemption Location:
❶Nantou Bus Taichung Gancheng Station (No. 35-8, Section 1, Shuangshi Road, Taichung City)
Phone: (04) 22256418
Business Hours: 06:00-22:00
❷Nantou Bus Counter at Taichung HSR Station (Service Counter at Exit 5, 1st Floor of HSR Station)
Phone: (04) 36018665
Business Hours: 07:30-18:00

• Alishan Route：
(1)How to Redeem: Show the QR Code in the app at the counter in the ’Tourist Service Center’ to redeem paper tickets.
(2)Redemption Location:
❶A Line (7329): Tourist Service Center Counter at Exit 2, Chiayi HSR Station
Boarding Location: Platform 7 at Exit 2, Chiayi HSR Station
❷B Line (7322): Tourist Service Center Counter at Chiayi TRA Station (Service pause from 12:00-13:00)
Boarding Location: Bus stop in front of Chiayi Train Station

• Kenting Express Line：
(1)How to Redeem: Show the QR Code in the app at the counter to redeem paper tickets.
(2)Redemption Location: Counter at Exit 2 of Zuoying High-Speed Rail Station (No. 107, Gaotie Rd., Zuoying District, Kaohsiung City)
(3)Boarding Location: Exit 2 of Zuoying High-Speed Rail Station

*Once you’ve decided whichi route to take in the four routes, you can use the Taiwan PASS APP to make a reservation for Taiwan Tourist Shuttle services (reservations are avalible within the Taiwan PASS validity period). The round trip for the reservation must be the same route with the redeemed round trip ticket.

Q22: Regarding ’Taiwan Tourist Shuttle service | Reservation Service

A:
1.After completing the reservation, you still need to present the ’physical round-trip ticket’ for boarding.
2.The round trip for the reservation must be the same route with the redeemed round trip ticket. (For example, if reserving a schedule for the Alishan Route, you have to use the Alishan Route round-trip ticket for verification and redeem the paper ticket.)
3.After the reservation is complete, it will be shown on the page in the app. Please show the reserved schedule to station staff/driver during ticket collection for verification.

Q23 Can I change the reserved date for using Taiwan Tourist Shuttle service?

A: Yes, but modifications must be made within the specified time frame. You can check the modification period in the Taiwan PASS APP usage instructions.

Q24 What should I do if the serial number does not work or if there are problems during its usage?

A:
1. Serial Number that Hasn’t Been Bound：
You can directly give the serial number to another person for activation.

2.Serial Number that Has Been Bound but Not Reserved, Used, or Redeemed for Any Item：
On the app’s homepage, tap ’More,’ go to ’Contact Us,’ and provide the redemption code (12 digits) to request unbinding.

3.Serial Number that Has Been Bound and Already Reserved, Used, or Redeemed for Any Item：
It cannot be transferred or provided to someone else.

Q25 What should I do if the serial number does not work or if there are problems during its usage?

A: Please click ’More’ at the bottom right corner of the app, then select ’Contact Us.’ You can input your query in the message and send it to our customer service email. Our staff will assist you in confirming your usage status. Our working hours are Monday to Saturday, 09:00 AM to 12:00 PM and 01:00 PM to 05:00 PM.

Q26 What should I do if I redeem the physical card or paper ticket but accidentally lost it?

A: Unfortunately, lost cards or paper tickets cannot be reissued. Please ensure you keep them safe and secure on your own.

Q27 Refund-related matters due to typhoons or other force majeure weather conditions.

A:
•If unforeseeable circumstances such as a typhoon cause your scheduled train to be canceled, delayed, or missed, or if you are unable to board due to the typhoon, please have the Taiwan Railways personnel at the station validate your ticket. Then, attach the unused seat ticket and the Taiwan PASS (TRA Edition) voucher, and proceed to a Taiwan Railways station for processing (the station only handles ticket returns, not refunds).
•Refund process for unforeseeable circumstances: Go to a Taiwan Railways station to return the ticket → Apply for a refund through the original purchase channel → Depending on the condition of the ticket, a partial refund may be given.
•Refund deadline: You must return the ticket to the Taiwan Railways station and apply for a refund through the original purchase channel by November 30, 2024. Refunds will not be processed after the deadline.
•Refund policy:https://lihi.cc/lk3PW
•For Taiwan Tourist Shuttle service suspensions due to typhoons, please check "Taiwan Tourist Shuttle Latest News" before departure: https://www.taiwantrip.com.tw/Frontend/News