Frequently Asked Questions

Q1: Where can I buy the Taiwan PASS?

A: The ’exclusive gifts’ issued by the Tourism Administration, MOTC, can be purchased through cooperative channels.

Cooperative channels：
•KLOOK：https://reurl.cc/VN7a8N
•KKDAY：https://reurl.cc/lglLvl
•Lion Trevel：https://reurl.cc/13MQe9
•Alishan Easy Go：https://reurl.cc/xLoD7N
•Trip.com：https://reurl.cc/yYoy7l

Q2: Can Taiwanese nationals use the Taiwan PASS?

A: The Taiwan PASS includes a 3-day unlimited Taiwan High-Speed Rail pass, is exclusively for use by foreign tourists. Taiwanese nationals are not able to use it.

Q3: Will I receive a physical Taiwan PASS after activation?

A: No, the Taiwan PASS is a digital pass. Please download the Taiwan PASS app and activate it by entering the ’Redemption Code.’ Once activated, you can view the included tickets . Select the ticket you want to use, and a QR code/Redemption Code will be generated.

Q4: How do I use my Taiwan PASS?

A: Please download the Taiwan PASS app from the App Store and activate it by entering the ’Redemption Code.’ Once activated, choose the transportation service you want to use, and a QR code will be generated for redemption.

Q5: Is there an activation period for the redemption code?

A: The activation period for the redemption voucher code is until December 31, 2024. Registration must be completed on the app by this date.

Q6: How long is the Taiwan PASS valid?

A: Once the redemption code is activated, it must be used within 365 days. The Pass is valid for 7days from the date of first use. For example, if the first ticket is redeemed and used on January 1, 2024, all tickets in the Pass will be valid until January 7, 2024, and expire after that date.

Q7: The Taipei, New Taipei, and Keelung 2-Day Pass offers access to which transportation vehicles?

A: The ’Taipei, New Taipei, and Keelung 2-Day Pass’ offers access to Taipei Metro, Taiwan Tourist Shuttle service(including the Beitou Zhuzihu Route, Muzha Pingxi Route, Crown Northern Coast Shuttle Bus, Gold Fulong Shuttle Bus, and the Coastal Keelung Route), and buses run in the three cities, excluding four-digit highway buses.

•Taiwan Tourist Shuttle service Real-time Information：http://www.taiwantrip.com.tw/bus/65?x=1&y=1
•Taipei City Bus Real-time Information：https://pda.5284.gov.taipei/MQS/businfo1.jsp
•New Taipei City Bus Real-time Information：https://e-bus.ntpc.gov.tw/
•Keelung City Bus Real-time Information：http://ebus.klcba.gov.tw/klebus

*For specific details related to boarding (such as schedule changes, bus time, etc.), please refer to the announcements on the official websites.

Q8: Where can I redeem and reserve the Taiwan High-Speed Rail Unlimited 3-Day Pass?

A: The Taiwan High-Speed Rail Unlimited 3-Day Pass can be redeemed and reserved through two methods：

【Method 1】
Use the electronic redemption code in the Taiwan PASS app, access the order management function on the Taiwan High-Speed Rail official website to redeem for the travel date and reserve a seat.

【Method 2】
Use the electronic redemption code in the Taiwan PASS app at any High-Speed Rail station ticket counter to redeem for the travel date and reserve a seat. Station information is available on the High-Speed Rail official website.

*Please make advance reservations via the app and complete the reservation by the day before the travel date at the latest to be eligible for travel. (For example, if you want to take the High-Speed Rail on January 2, 2024, please complete the reservation by 23:59 on January 1, 2024.)

Q9: Where are the designated redemption locations for the ’Taipei, New Taipei, and Keelung 2-Day Pass’ ?

A: Please redeem the tickets at the designated locations below：

1. Lion Travel - Taoyuan Airport Terminal 1 Arrival Hall
Location: Counter on the 1st floor of Taoyuan Airport Terminal 1 Arrival Hall
Phone: 03-2756-169
Business Hours: Monday to Friday 08:00 AM to 05:00 PM

2. Lion Travel - Taoyuan Airport Terminal 2 Arrival Hall
Location: Counter near the north meeting point on the 1st floor of Taoyuan Airport Terminal 2 Arrival Hall
Phone: 03-2756-168
Business Hours: Monday to Friday 08:00 AM to 05:00 PM

3. Lion Travel - Taipei Main Station Branch
Location: Inside Taipei Main Station Ticket Hall, near North Entrance 2
Phone: 02-2314-1880
Business Hours: Monday to Friday 06:00 AM to 07:00 PM, Saturday to Sunday 06:00 AM to 07:00 PM

4. EasyCard Pickup Points-Unite Traveler at Taoyuan International Airport Terminal 1 Arrival Hall
Location: Counter near the south meeting point on the 1st floor of Taoyuan Airport Terminal 1 Arrival Hall
Phone: 03-399-2378
usiness Hours: Monday to Sunday 04:30 AM to 11:00 PM

5. EasyCard Pickup Points-Unite Traveler at Taoyuan International Airport Terminal 2 Arrival Hall
Location: Counter near the north meeting point on the 1st floor of Taoyuan Airport Terminal 2 Arrival Hall
Phone: 03-399-2378
Business Hours: Monday to Sunday 04:30 AM to 11:00 PM

After receiving the physical ticket card, it can be used for unlimited rides within two consecutive days from the first activation via the station ticket gates or bus ticket machines. Each ride is limited to one person’s use. (Counted by day, not by 24-hour clock.)

Q10: Where are the designated redemption locations for the round-trip tickets for the Taoyuan Metro?

A: Please redeem the tickets at the designated locations below：

1. Taoyuan Airport MRT A12 Airport Terminal 1 Station Information Counter
Address: B1, No. 17-1, Hangzhan S. Rd., Dayuan District, Taoyuan City (Information Counter: Lobby Level)
Phone: 03-286-8789
Business Hours: Subject to Taoyuan Airport MRT operating hours

2. Taoyuan Airport MRT A13 Airport Terminal 2 Station Information Counter
Address: B2, No. 9-1, Hangzhan S. Rd., Dayuan District, Taoyuan City (Information Counter: Lobby Level near Exit 1)
Phone: 03-286-8789
Business Hours: Subject to Taoyuan Airport MRT operating hours

*Round-trip ticket for the Airport MRT: valid for TWO rides on the Taoyuan Airport MRT.

Q11: Where are the designated redemption locations for the round-trip tickets for the Taichung Metro?

A: Please redeem the tickets at the designated locations below：
•Nantou Bus - Taichung High-Speed Rail Station (Location: Service counter at the 1st floor, 5th exit in the High-Speed Rail station area)
•Phone: 04-36018665
•Business Hours: 07:30 AM to 06:00 PM(Note: Exchange services are available until 17:30)

*After receiving the physical card, it allows unlimited rides within 48 consecutive hours from first automatic activation by the station ticket gate. Each ride is limited to one person’s use.

Q12: Where are the designated redemption locations for the round-trip tickets for the Kaohsiung Metro & Light Rail 2-Day Pass?

A:
1.When taking the metro, open the QR code of this product on your mobile phone. Place the phone screen near the QR code sensing area of the ticket gate, and after successfully sensing, the gate will open for entry or exit.
2.When taking the light rail, currently there is no need to use the ticket reader. If the ticket inspection personnel is on board, please cooperate by presenting the digital ride code (QR Code) screen for inspection.
3.Kaohsiung Metro/Light Rail：https://www.krtc.com.tw/

Q13: Where can I check the metro routes?

A: Please refer to the official websites for the metro routes：
•Taipei Metro：https://www.metro.taipei/cp.aspx?n=91974F2B13D997F1
•Taoyuan Metro：https://www.tymetro.com.tw/tymetro-new/tw/_pages/travel-guide/road.html
• Taichung Metro：https://www.tmrt.com.tw/metro-life/mapl
•Kaohsiung Metro/Light Rail：https://www.krtc.com.tw/Guide/guide_map

Q14: Where are the designated redemption locations for the round-trip tickets for each route of Taiwan Tourist Shuttle service?

A: Please refer to the following for redemption of each route：

• Cingjing Route, Sun Moon Lake Route：
How to Redeem: Show the QR Code in the app at the counter to redeem paper tickets.
Redemption Location: Nantou Bus Counter at Taichung High-Speed Rail Station (Location: Service counter at the 1st floor, 5th exit in the High-Speed Rail station area)
Boarding Location: Nantou Bus Station
Phone: (04)36018665
Business Hours: 07:30 AM to 06:00 PM(Note: Exchange services are available until 17:30)

• Alishan Route：
How to Redeem: Show the QR Code in the app at the counter in the ’Tourist Service Center’ to redeem paper tickets.
Redemption Location: Tourist Service Center in front of Exit 2 at Chiayi High-Speed Rail Station
Boarding Location: Platform 7 at Exit 2 of Chiayi High-Speed Rail Station

• Kenting Express Line：
How to Redeem: Show the QR Code in the app at the counter to redeem paper tickets.
Redemption Location: Counter at Exit 2 of Zuoying High-Speed Rail Station (No. 107, Gaotie Rd., Zuoying District, Kaohsiung City)
Boarding Location: Exit 2 of Zuoying High-Speed Rail Station

*Once you’ve decided whichi route to take in the four routes, you can use the Taiwan PASS APP to make a reservation for Taiwan Tourist Shuttle services (reservations are avalible within the Taiwan PASS validity period). The round trip for the reservation must be the same route with the redeemed round trip ticket.

Q15: Is it possible to make a reservation before using the transportation?

A: The Taiwan High-Speed Rail Unlimited 3-Day Pass and Taiwan Tourist Shuttle routes both allow advance reservations.
•For reservations for the Taiwan High-Speed Rail Unlimited 3-Day Pass, please refer to the answer to Q8 above.
•For Taiwan Tourist Shuttle routes, you can use the reservation service on the Taiwan PASS to reserve the route you want.

Q16: Regarding ’Taiwan Tourist Shuttle service | Reservation Service

A:
1.After completing the reservation, you still need to present the ’physical round-trip ticket’ for boarding.
2.The round trip for the reservation must be the same route with the redeemed round trip ticket. (For example, if reserving a schedule for the Alishan Route, you have to use the Alishan Route round-trip ticket for verification and redeem the paper ticket.)
3.After the reservation is complete, it will be shown on the page in the app. Please show the reserved schedule to station staff/driver during ticket collection for verification.

Q17: Can I change the reserved date for using Taiwan Tourist Shuttle service?

A: Yes, but modifications must be made within the specified time frame. You can check the modification period in the Taiwan PASS APP usage instructions.

Q18: Can I give the serial number to someone else if I will not use it?

A:
1. Serial Number that Hasn’t Been Bound：
You can directly give the serial number to another person for activation (the Taiwan High-Speed Rail Unlimited 3-Day Pass included. Foreign tourists use only; not applicable for locals).

2.Serial Number that Has Been Bound but Not Reserved, Used, or Redeemed for Any Item：
On the app’s homepage, tap ’More,’ go to ’Contact Us,’ and provide the redemption code (12 digits) to request unbinding.

3.Serial Number that Has Been Bound and Already Reserved, Used, or Redeemed for Any Item：
It cannot be transferred or provided to someone else.

Q19: What should I do if the serial number does not work or if there are problems during its usage?

A: Please click ’More’ at the bottom right corner of the app, then select ’Contact Us.’ You can input your query in the message and send it to our customer service email. Our staff will assist you in confirming your usage status. Our working hours are Monday to Saturday, 09:00 AM to 12:00 PM and 01:00 PM to 05:00 PM.

Q20: What should I do if I redeem the physical card or paper ticket but accidentally lost it?

A: Unfortunately, lost cards or paper tickets cannot be reissued. Please ensure you keep them safe and secure on your own.