Taiwan PASS – TRA Version

Q1: What is Taiwan PASS (TRA Version)? Who can use it?

A1: Taiwan PASS (TRA Version) is an integrated electronic transportation pass that includes a 3-Day TRA Pass, metro systems, and scenic transportation services, allowing travelers to explore major cities and popular attractions across Taiwan with a single pass.

※Available to all nationalities. Both domestic and international travelers can purchase and use it.

Q2: How is the child ticket defined?

A2: 1. Height 115 cm to under 150 cm: Child ticket
2. Height 150 cm and above: Adult ticket
3. Children under 12 years old but taller than 150 cm may present ID to purchase a child ticket.

Q3: How do I activate it after purchase? Do I need a physical ticket?

A3: Taiwan PASS is an electronic ticket and does not provide a physical pass.

Usage steps:
1. Download the Taiwan PASS App
2. Enter the redemption code to activate
3. After activation, access all transportation tickets (QR Code or redemption vouchers) in the app.

View Usage Flow


View App Activation Steps

Q4: How is the validity period calculated?

A4: 1. Must be activated within 365 days after purchase.
2. All included services must be used within 365 days after activation.

Q5: What is the 7-day usage period? When does it start?

A5: After activation, once you redeem or use any transportation service (e.g., metro, TRA, or scenic transport), the 7-day usage period will start (including the first day of use).

Once started, all remaining services must generally be redeemed and used within 7 days.

Usage scenarios:
1. If metro or scenic transport is used first:
- The TRA 3-Day Pass and other services must be redeemed within 7 days.

2. If the TRA 3-Day Pass is redeemed first:
- Other services (metro, scenic transport) must be redeemed within 30 days from the date of ticket issuance.
- After one service is used, the remaining must be redeemed within 7 days.

Notes:
- Once any service is redeemed, the travel period is locked and cannot be changed.
- For reserved services (e.g., Alishan Forest Railway), the period is based on the actual travel date.

Validity Explanation

Q6: How do I use the transportation included in Taiwan PASS?

A6: Usage varies by transportation type:

1. TRA:
- Must be exchanged for a physical ticket.
- Present the QR Code in the Taiwan PASS App at designated TRA stations to redeem the 3-Day Pass before use.

2. Metro:
- Scan QR Code directly or exchange for a physical card depending on product rules.
- Some systems (e.g., Taichung MRT, Kaohsiung MRT + LRT) support QR entry, while others (e.g., Taipei pass, Taoyuan Airport MRT ticket) require physical ticket exchange.

3. Scenic Transport:
- May use QR Code or physical tickets depending on the route.
- Some routes allow direct QR boarding, others require ticket exchange at designated counters.

It is recommended to plan your itinerary before redeeming services to avoid affecting the 7-day validity period.
View Usage Guide

Q7: How do I redeem and use the TRA 3-Day Pass?

A7: 1. Redeem the physical TRA 3-Day Pass at designated stations.
2. Select an activation date (within 30 days).
3. Use it within 3 consecutive days from the activation date.

Notes:
- The activation date cannot be changed once selected.
View Redemption Guide

Q8: Can I reserve seats on TRA? What are the restrictions?

A8: Yes. Seat reservations must be made at TRA station counters with the physical pass.

Rules:
1. Seat tickets are valid only for the specific train and date.
2. Only one reservation per route per train per day.
3. If not canceled before departure, rebooking is not allowed.

If no reservation or missed train:
- May take the next available train without a seat (not applicable to some trains).

Restrictions:
- Not valid for tourist trains, cruise trains, group trains, or business class on EMU3000.
- Taroko and Puyuma trains require seat reservation.
- EMU3000 requires reservation except business class.

Q9: Do I need to use the TRA 3-Day Pass immediately after redemption?

A9: No, but you must select an activation date upon redemption.

1. Activation date must be within 30 days.
2. Must be used for 3 consecutive days.
3. Cannot change once selected.
Example: If redeemed on July 1, activation can be any day between July 1–30. Must complete usage within 3 consecutive days after activation.

Q10: How do I use metro services? Do I need to exchange?

A10: Depends on the product:

1. Some systems (e.g., Taichung MRT, Kaohsiung MRT):
- Direct QR Code entry.

2. Some tickets (e.g., Taipei Metro Pass, Airport MRT):
- Must exchange for a physical ticket.

Q11: How do I use scenic transport? Is reservation required?

A11: Depends on the route:

1. Direct QR Code boarding
2. Exchange for physical ticket at counter
3. Some routes support reservations

Q12: Does the travel date affect the validity period?

A12: Yes.

1. The system recalculates the 7-day period based on actual usage or redemption.
2. Once started, it cannot be changed.

Q13: Can I make reservations before starting usage?

A13: Yes.

1. Reservation itself does not activate the validity.
2. The usage period will be based on the actual travel date.

Q14: How do I reserve Alishan Forest Railway? Any notes?

A14: 1. Reservations available up to 60 days in advance.
2. Limited seats daily.
3. No changes or cancellations after booking.

Plan your Taiwan PASS usage period accordingly.

Q15: Can Taiwan PASS (TRA Version) be refunded after purchase?

A15: Taiwan PASS | TRA Version Refund Policy
1. Ticket not redeemed ➡ Refund via original purchase channel
• If the redemption voucher has not been registered or redeemed, you may request a full refund directly through the original purchase channel.
• Once registered, no refund or exchange is allowed.

2. After redemption, in case of force majeure (e.g., typhoon) ➡ Cancel first, then request refund
• Applicable conditions: During an official sea typhoon warning period, or when train services are suspended or travel is disrupted due to typhoon conditions.

3. Special rules for the "TRA 3-Day Pass" (before use):
• Before activation:
Activation date may be changed at one of the 66 designated TRA stations. Refund is not allowed.
• After activation:
✔ Within 1 month from the activation date, you may process a "cancellation" at any TRA station. Date changes are not allowed.
✔ Refund amount will be calculated proportionally based on the number of days used and refunded via the original purchase channel.
• Procedure:
✔ Bring the unused "TRA 3-Day Pass" and "seat reservation tickets" to a designated TRA station to process cancellation.
✔ After obtaining cancellation confirmation, apply for a refund through the original purchase channel.
✔ Refund amount will be issued proportionally based on usage.

4. Important Notes:
• Cancellation must be processed in person at a TRA station before applying for a refund.
• Refund requests must be submitted through the original purchase channel, and the refunded amount will depend on the usage status of the ticket.

Q16: After redeeming the TRA 3-Day Pass (physical ticket) using the QR Code in the app, can the validity period be changed?

A16: Once the ticket has been successfully redeemed, the validity period cannot be changed. This ticket allows unlimited rides within the valid period and designated zones. After the activation date (starting from 00:00 on the selected day), refunds are not permitted unless due to reasons attributable to the company or force majeure circumstances certified by station or onboard staff. Additionally, TRA policies regarding duplicate ticket issuance, air-conditioning refunds, and delay compensation do not apply to this ticket.

Q17: Can QR Code be shared or screenshot?

A17: No.

Only the real-time QR Code in the Taiwan PASS App is valid.

Q18: Can the redemption code be transferred?

A18: 1. Not used: transferable
2. Used or reserved: not transferable

Q19: What if I lose the ticket?

A19: Lost tickets or cards cannot be reissued. Please keep them safe.

Q20: What if I have issues using the pass?

A20: Contact customer service via the app homepage.
Service hours: Mon–Sat 09:00–12:00, 13:00–17:00.

Q21: Can it be used during Lunar New Year?

A21: 1. TRA 3-Day Pass may be suspended during peak holiday periods.
2. Other transportation usually unaffected. Follow official announcements.