Taiwan PASS

｜ Taiwan Railways | TR-PASS 5-Day Pass

A multi-day train pass launched by the Taiwan Railways Administration (TRA), allowing passengers to take unlimited rides on TRA trains (including reserved and non-reserved seating) within the valid period, with no restrictions on routes or number of rides.

1.Please redeem the “Taiwan Railways | TR-PASS 5-Day Pass” at one of the 66 designated TRA stations within 365 days of your online purchase.

2. When redeeming the pass with a QR code at a designated station, you must immediately select an “activation date.” The activation date must be within 30 days from the redemption date (including the date of redemption). The pass is valid for five consecutive days starting from the selected activation date and cannot be used on non-consecutive days. Once the activation date is set, it cannot be changed. Example: If you redeem the pass on July 1st, you may choose any date between July 1st and July 30th as your activation date. The pass must then be used over five consecutive days starting from that date. If not used within the validity period, the pass becomes invalid.

3. If a passenger does not reserve a seat at the counter in advance during the validity period, it will be considered as a non-reserved (standing or free seating) ride. However, the following trains require a reserved seat in order to board: Puyuma, Taroko, Tze-Chiang (EMU3000), and Group trains. The following trains cannot be boarded or reserved using this pass under any circumstances: Tourist trains, Cruise-style trains, Real-name registration trains, Special chartered trains, Other trains designated by Taiwan Railways, Business Class and Premium cabins (e.g., Tze-Chiang EMU3000 Business Class). Passengers who violate these rules will be treated as riding without a valid ticket, according to TRA regulations.

｜Redemption Instructions

• Please go to one of the 66 designated stations across Taiwan (listed below) to redeem a physical ticket for the “Taiwan Railway | TR-PASS 5-Day Pass.”
  
  • Northern Region (Keelung — Hsinchu):
    Keelung, Qidu, Xizhi, Xike, Nangang, Songshan, Taipei, Wanhua, Banqiao, Shulin, Yingge, Taoyuan, Zhongli, Yangmei, Hukou, Zhubei, Hsinchu
  • Central Region (Miaoli — Changhua):
    Zhunan, Houlong, Tongxiao, Yuanli, Dajia, Shalu, Miaoli, Sanyi, Fengyuan, Taichung, Xinwuri, Changhua, Yuanlin, Tianzhong, Ershui
  • Southern Region (Yunlin — Fangliao):
    Douliu, Dounan, Minxiong, Chiayi, Xinying, Longtian, Shanhua, Yongkang, Tainan, Gangshan, Nanzi, Xinzuoying, Kaohsiung, Fengshan, Pingtung, Chaozhou, Fangliao
  • Eastern Region (Yilan — Taitung):
    Jiaoxi, Toucheng, Fulong, Luodong, Yilan, Ruifang, Hualien, Xincheng, Shoufeng, Fenglin, Guangfu, Ruisui, Yuli, Chishang, Guanshan, Taitung
    
    

• Ticket Redemption and Activation

  • When redeeming the Taiwan PASS ticket, you must select an activation date immediately. Once selected, it cannot be changed.
  • During the validity period of the pass, passengers must present both the "Taiwan Railway | TR-PASS 5-Day Pass" and the seat reservation ticket when boarding. These must be used together and cannot be used separately.

  • Activation Date: You must select one day within 30 days from the date of redemption to activate the pass. Once activated, it must be used on five consecutive days.

    Example: If you redeem the pass on July 1st, you can choose any day between July 1st and July 30th as the activation date.

  • TR-PASS 5-Day Pass: Must be used within 5 consecutive days starting from the activation date. It becomes invalid after the period ends.
  • Travelers using the "Taiwan Railway | TR-PASS 5-Day Pass" can reserve seats at a Taiwan Railways counter up to 30 days in advance according to their travel plans. This advance reservation does not affect the validity period of the pass.
  • If other non-TRA products have already been used, the traveler must redeem the TR-PASS 5-Day Pass and any additional products at a TRA counter within 7 days.

TR-PASS｜Taiwan Railway Edition Ticket Usage Rules

• Entry and Boarding Rules

  • To enter or exit the station with a TR-PASS, you must scan the QR Code printed on the ticket at the automatic gates.

  • If an error occurs (e.g., missing entry or exit record), please proceed to the station counter for assistance.

  • If you cannot prove your boarding station, you will be charged in accordance with the "No Ticket Boarding" policy, which includes a surcharge of 50% of the fare.

• Seat Reservation and Usage Restrictions

  • Seat reservations, cancellations, refunds, or ticket exchanges can be handled at any TRA ticket counter across Taiwan.
  • To reserve a seat, present your TR-PASS ticket to the ticket agent.
  • During the validity period of the pass, you may make unlimited seat reservations and travel across any TRA train segment.
  • The following trains require a seat reservation before boarding:
         Puyuma, Taroko, Tze-Chiang (EMU3000), and Group Trains.
  • The following trains cannot be reserved or boarded using the TR-PASS:
         Tourist trains, Cruise-style trains, Real-name registration trains, Special service trains, and Business Class cars (e.g., EMU3000 Business Car).
  • You cannot reserve seats for multiple trains departing at the same time. If you wish to change your reserved train, you must first cancel the original reservation at the ticket counter.
  • Passengers without a seat reservation will be considered as standing passengers (non-seat holders).

1. Important Reminders: 

   • Ticket Refund and Change Policy
   • Once the ticket is redeemed and activated, no changes or refunds are allowed unless due to TRA-related issues or force majeure events.
   • The TR-PASS cannot be used during the Lunar New Year transport period or any other suspended periods announced by TRA—please pay attention to the valid dates when purchasing.
   • Seat reservation cancellations or ticket exchanges:
        The first time is free of charge. From the second time onward, a handling fee will be charged according to standard ticket rules.

2. Handling Force Majeure Events (e.g., Typhoons, Service Disruptions)
   • If the pass has not been activated:
       If the intended travel date falls within a typhoon warning period or during a service disruption, the activation date may be changed, but the ticket cannot be refunded.
   • If the pass has already been activated:
       If the travel date falls within a typhoon warning period or during a service disruption, the ticket may be refunded, but the date cannot be changed.

3. Other Important Notes

   • Lost or stolen tickets will not be reissued. Please keep your ticket safe.
   • When making seat reservations using the Taiwan PASS, you must present the physical ticket. Online or mobile ticket payment receipts cannot be substituted.
   • The TR-PASS does not qualify for air-conditioning fee refunds, delay compensation, or TRA bento (meal) pre-order services.
   • Taiwan PASS seat reservations, cancellations, refunds, or seat changes can be processed at any TRA ticket counter across Taiwan.
   • For more information, please visit the official Taiwan PASS website: https://twpass.tw

•  All TRA ticket counters in Taiwan can handle seat reservations, cancellations, refunds, and seat changes for both the Taiwan PASS TRA Edition and Taiwan PASS EasyGO.

Taiwan PASS｜TRA Edition Ticket Refund Guide

1. If the Ticket Has Not Yet Been Redeemed ➡ Refund Available via Original Purchase Channel

   • If the "redemption voucher" has not been registered or redeemed, you may process a rrefund through the original purchase channel with no conditions or penalties. 
   • Once the voucher is registered, refunds or exchanges are no longer allowed!

2. If the Ticket Has Been Redeemed and Force Majeure Occurs (e.g., Typhoon) ➡ First Cancel Ticket, Then Apply for Refund

   • Eligibility Conditions: If a maritime typhoon warning is in effect, or train service is suspended due to typhoon-related disruption making travel impossible.

3. 「Special Handling for "TRA Pass" (Taiwan Railway Unlimited Pass):

   • Before Activation Date:
   ✔ You may change the activation date by visiting one of TRA’s 66 designated stations. Refunds are not allowed.
   • After Activation Date:
   ✔ Within 1 month of the activation date, go to any TRA station to process a ticket cancellation. Changing the travel date is not allowed.
   ✔ The refund amount will be calculated based on the number of days used, and refunded via the original purchase channel.
   • Steps for Processing:
   ✔ Bring the unused TRA Pass and any seat reservation tickets to a designated TRA station to complete the "ticket cancellation" procedure.
   ✔ After receiving the cancellation confirmation, return to the original purchase channel to apply for a refund.
   ✔ The channel will process your refund proportionally, based on how much of the pass was used.
   
   
4. Important Reminders: 

• Ticket cancellation must be done in person at a TRA station before applying for a refund.

• Refunds must be applied for through the original purchase channel, and the amount refunded will depend on the ticket’s usage status.