Taiwan PASS Taiwan Railway Attractions Version

Q1: Who is eligible for the Taiwan PASS Taiwan Railway Attractions Version ?

A1: It is available to both domestic and international travelers, regardless of nationality.

Q2: Will I receive a physical Taiwan PASS Taiwan Railway Attractions Version after purchase/activation?

A2: No, Taiwan PASS Taiwan Railway Attractions Version is an electronic certificate. Please download the Taiwan PASS APP and activate it by entering the "redemption code". After activation, you can see the contained products. Select the product you want to use, and a QR code/redemption code will be displayed.

Q3: What is the validity period of the product?

A3:
● Activation Period: Must be activated within 365 days of purchase via online channels.
● Usage Period: Once the redemption code is activated, it must be fully redeemed within 365 days.
➀ Once any product in the APP is redeemed, all redemptions must be completed within 7 days (including the first day of use).
Example: If a traveler redeems an "MRT product" on July 1, 2024, then the latest redemption date for the "Taiwan Tourist Shuttle round-trip ticket" and "TR PASS" will be July 7, 2024.
➁ For the TR PASS, travelers can make seat reservations at TRA ticket counters up to 30 days in advance, based on the TRA system calendar.
If the first redeemed product is the TR PASS, travelers must collect the TR PASS paper ticket in person, and within 30 days of receiving it, they must also redeem the "MRT product" and the "Taiwan Tourist Shuttle round-trip ticket."
Additionally, within 7 days of redeeming the "MRT product," travelers must redeem the "Taiwan Tourist Shuttle round-trip ticket," or vice versa.

Q4: Can Taiwan PASS Taiwan Railway Attractions Version be refunded after purchase?

A4: Taiwan PASS Taiwan Railway Attractions Version Ticket Refund and Cancellation Guide

1.Ticket Not Yet Exchanged ➡ Refund directly at the original purchase channel
→If the "exchange voucher" has not been registered or exchanged, you can refund it at the original purchase channel without conditions.
→Once registered, the ticket cannot be refunded or exchanged!

2.Ticket Already Exchanged, Force Majeure (e.g., Typhoon) ➡ First, cancel the ticket, then apply for a refund
→Conditions: During a marine typhoon warning period, or if the typhoon causes train cancellations or delays, making it impossible for passengers to board.

3.Special Handling for the "TR-PASS 3-Day Pass" Before Activation:
→Before Activation Date:
You can change the activation date (must be done at one of the 66 designated TRA stations). No refunds or cancellations are allowed.
→After Activation Date:
✔ Within 1 month of activation, go to any TRA station across Taiwan to handle the "ticket cancellation," but the activation date cannot be changed.
✔ Refunds will be calculated based on the days of use, and will be refunded through the original purchase channel.
→Process:
✔ Bring the unused "TR-PASS 3-Day Pass" and "seat ticket" to a designated TRA station to cancel the ticket.
✔ After receiving cancellation confirmation, return to the original purchase channel to apply for a refund.
✔ The channel will refund the ticket amount based on the ticket usage status.

4.Important Reminders:
→"Ticket cancellation" must be done at a TRA station, and only after that can you apply for a "refund" at the original purchase channel.
→"Refund" requests must be made through the original purchase channel, and the refund will be based on the ticket usage status.

Q5: Where can I exchange the "TR-PASS 3-day pass"?

A5: 66 TRA Stations
Taitung, Guanshan, Chishang, Yuli, Ruisui, Guangfu, Fenglin, Shoufeng, Zhixue, Hualien, Xincheng, Jiaoxi, Toucheng, Fulong, Luodong, Yilan, Ruifang, Keelung, Qidu, Xizhi, Xike, Nangang, Songshan, Taipei, Wanhua, Banqiao, Shulin, Yingge, Taoyuan, Zhongli, Yangmei, Hukou, Zhubei, Hsinchu, Zhunan, Houlong, Tongxiao, Yuanli, Dajia, Shalu, Miaoli, Sanyi, Fengyuan, Taichung, Xinwuri, Changhua, Yuanlin, Tianzhong, Ershui, Douliu, Dounan, Minxiong, Chiayi, Xinying, Longtian, Shanhua, Yongkang, Tainan, Gangshan, Nanzi, Xinzuoying, Kaohsiung, Fengshan, Pingtung, Chaozhou, Fangliao, etc.

Q6: After exchanging the QR Code in the app for a physical "TR 3-Day Pass" paper ticket at Taiwan Railways, can the validity period be changed?

A6: Once the ticket has been exchanged and confirmed, the validity period cannot be changed. Since this pass allows unlimited rides within designated routes, after activation (starting at 00:00 on the day of use), refunds are not allowed unless it is due to reasons attributable to our company or force majeure circumstances certified by station/train staff. Additionally, the pass does not qualify for TRA’s policies on duplicate seat numbers, air-conditioning refunds, or delay compensation.

Q7: When using the "TR 3-Day Pass," which types of trains are not covered?

A7:
1.Not applicable to tourist trains, cruise-style trains, group trains, business class on EMU3000 trains, or other specific trains/carriages designated by TRA.
2.For Taroko and Puyuma trains, seat reservation is required to board. For EMU3000 trains, boarding is allowed only in non-business class cars and only with a reserved seat.

Q8: Do I have to use the TR-PASS for 3 Days of Unlimited Travel immediately upon exchange?

A8: When passengers exchange the "TR 3-Day Pass" at a TRA ticket counter using the Taiwan Pass, they must immediately select an "activation date" (one day within 30 days from the purchase date, including the day of purchase). The pass must be used continuously from the selected activation date.
The pass cannot be used on non-consecutive days, and once the activation date is chosen, it cannot be changed.
For example, if a passenger exchanges the TR Pass at one of the designated 66 TRA stations on July 1, they can select any day between July 1 and July 30 as the activation date. The pass must then be used for 3 consecutive days. If not used within the validity period printed on the pass, it will expire.

Q9: Does the "TR-PASS 3-day pass" include seat reservations?

A9: You can reserve a seat in advance at any Taiwan Railways station ticket window across Taiwan or make an online reservation (but you still need to pick up your ticket in person at the station).

1.To reserve a seat, you must present the physical "TR 3-Day Pass" to the ticketing staff at the counter.
2.Once the ticket is sold and confirmed, the validity date cannot be changed.
3.Once the seat reservation is completed, the seat ticket is only valid for the train on the date of issue. For each train and each day, you are only allowed to reserve a seat for the same section once. If a seat has already been reserved for the same time period on the same day, you may not request a seat reservation for the same section again with the same ticket unless you have cancelled the reservation before the "boarding time" on the seat ticket. In such cases, you are only allowed to carry the seat ticket and ask the station to endorse it for boarding the nearest train of the same or equivalent class without occupying a seat. However, this rule does not apply to train types that do not allow travel without a ticket during the sales period (for example, the Puyuma Express or Taroko Express trains).

Q10: How do I reserve a seat on a TRA train?

A10: To reserve a seat, you must present the physical ticket ("TR-PASS 3-Day Pass") to the ticketing staff at the counter.
You may use an unpaid online booking record to reserve a seat at a station counter. However, if the ticket has been paid for online via credit card, purchased with cash or credit card at the station, or issued as a mobile ticket, it cannot be changed to a seat reservation using the Taiwan PASS ticket (and the original ticket purchase amount cannot be refunded).

Q11: Can the TR-PASS 3-day pass be reserved online?

A11:
1.Reservations can be made at any train station ticket window across Taiwan, and you can also use online booking (but you still need to go to the ticket window to pick up your tickets).
2.If using online booking information, please pay special attention! Go to the train station window to reserve your seat with the "unpaid status" from your online reservation, and bring your online booking information to the Taiwan Railways ticket window to reserve your seat.
3.However, booking information for which the credit card payment has been completed online, physical train tickets that have been paid for with cash or a credit card, or mobile tickets that have already been picked up, "cannot" be used to reserve seats with the tickets provided by TR-PASS.

Q12: After exchanging for the TR-PASS 3-Day Pass, can a reserved "seat ticket" be modified or canceled?

A12: Cancellations or ticket exchanges are possible!
To cancel or exchange a ticket (seat reservation) after making a reservation, you should bring the unused seat ticket and the TR-PASS voucher to the train station before the departure time stated on the seat ticket. You can apply for the cancellation or exchange without a handling fee; however, this is limited to once per day for the same section or train number. If you wish to exchange the ticket (seat reservation) a second time on the same day, a fee will be charged according to the regular ticket rules, which is determined by the number of days before the travel

Q13: If the physical TR-PASS 3-Day Pass is lost, can it be reissued?

A13: Loss, theft, or similar reasons do not qualify for reissuance. Please keep your ticket safe. If the ticket holder’s identity does not match, a new ticket must be purchased according to regulations.

Q14: The Taipei, New Taipei, and Keelung 2-Day Pass offers access to which transportation vehicles?

A14: The ’Taipei, New Taipei, and Keelung 2-Day Pass’ offers access to Taipei Metro, Taiwan Tourist Shuttle service(including the Jiufen Jinguashi,Beitou-Zhuzihu, Muzha-Pingxi, Crown Northern Coast, Gold Fulong, and　Coastal Keelung Shuttle Bus), and buses run in the three cities, excluding four-digit highway buses.

•Taiwan Tourist Shuttle service Real-time Information：https://www.taiwantrip.com.tw/Frontend/Bustime/bus
•Taipei City Bus Real-time Information：https://pda.5284.gov.taipei/MQS/businfo1.jsp
•New Taipei City Bus Real-time Information：https://e-bus.ntpc.gov.tw/
•Keelung City Bus Real-time Information：https://ebus.klcba.gov.tw/KLBusRWDWeb/routeList.html

*For specific details related to boarding (such as schedule changes, bus time, etc.), please refer to the announcements on the official websites.

Q15: Where are the designated redemption locations for the ’Taipei, New Taipei, and Keelung 2-Day Pass’ ?

A15: Please redeem the tickets at the designated locations below:
1. Lion Travel - Taoyuan Airport Terminal 1 Arrival Hall
Location: Counter on the 1st floor of Taoyuan Airport Terminal 1 Arrival Hall
Phone: 03-2756-169
Business Hours: Monday to Friday 08:00 AM to 05:00 PM

2. Lion Travel - Taoyuan Airport Terminal 2 Arrival Hall
Location: Counter near the north meeting point on the 1st floor of Taoyuan Airport Terminal 2 Arrival Hall
Phone: 03-2756-168
Business Hours: Monday to Friday 08:00 AM to 05:00 PM

3. Lion Travel - Taipei Main Station Branch
Phone: 02-2314-1880
Phone: 02-2314-1880
Business Hours: Monday to Friday 06:30 AM to 08:00 PM, Saturday to Sunday 06:30 AM to 07:00 PM

4. EasyCard Pickup Points-Unite Traveler at Taoyuan International Airport Terminal 1 Arrival Hall
Location: Counter near the south meeting point on the 1st floor of Taoyuan Airport Terminal 1 Arrival Hall
Phone: 03-399-2378
Business Hours: Monday to Sunday 04:30 AM to 11:00 PM

5. EasyCard Pickup Points-Unite Traveler at Taoyuan International Airport Terminal 2 Arrival Hall
Location: Counter near the north meeting point on the 1st floor of Taoyuan Airport Terminal 2 Arrival Hall
Phone: 03-399-2378
Business Hours: Monday to Sunday 04:30 AM to 11:00 PM

After receiving the physical ticket card, it can be used for unlimited rides within two consecutive days from the first activation via the station ticket gates or bus ticket machines. Each ride is limited to one person’s use. (Counted by day, not by 24-hour clock.)

Q16: Where are the designated redemption locations for the round-trip tickets for the Taoyuan Metro?

A16: Please redeem the tickets at the designated locations below:

1.Taoyuan Metro A1 Taipei Main Station (B1), Information Counter No. 1
Address: No. 8, Zhengzhou Road, Zhongzheng District, Taipei City
Phone: 03-286-8789
Business Hours: Based on Taoyuan Metro operating hours

2. Taoyuan Metro A12 Airport Terminal 1 Station, Information Counter
Address: B1, No. 17-1, Hangzhan South Road, Dayuan District, Taoyuan City (Information counter: Lobby floor)
Phone: 03-286-8789
Business Hours: Based on Taoyuan Metro operating hours

3.Taoyuan Metro A13 Airport Terminal 2 Station, Information Counter
Address: B2, No. 9-1, Hangzhan South Road, Dayuan District, Taoyuan City (Information counter: Lobby floor, near Exit 1)
Phone: 03-286-8789
Based on Taoyuan Metro operating hours

*Taoyuan Metro Round-trip Ticket: 2 rides on the Taoyuan Airport Metro

Q17: Where is the designated redemption location for the Taichung MRT 48-Hour Pass?

A17: Please redeem the tickets at the designated locations below:
•Nantou Bus - Taichung High-Speed Rail Station (Location: Service counter at the 1st floor, 5th exit in the High-Speed Rail station area)
•Phone: 04-36018665
•Business Hours: 07:30 AM to 06:00 PM(Note: Exchange services are available until 17:30)

*After receiving the physical card, it allows unlimited rides within 48 consecutive hours from first automatic activation by the station ticket gate. Each ride is limited to one person’s use.

Q18: Where is the designated redemption location for the "Kaohsiung MeNGo | 48-Hour Pass"?

A18:
• Obtain the product QR code from the Taiwan PASS app.
• The pass is valid for 48 hours from the time of ticket collection.
• It can be used for unlimited rides on Kaohsiung’s public transportation within the 48-hour period (based on boarding/entry time) without additional charges.
• Each ride is limited to one person.

Q19: What transportation can be used with the Kaohsiung MeNGo 48-Hour Pass?

A19: The Kaohsiung MeNGo 48-Hour Pass covers the following transportation:
• Unlimited rides: Kaohsiung MRT, Kaohsiung Light Rail, city buses, intercity buses.
• Limited to 2 rides: Kaohsiung Ferry (passenger-only, available for Gushan–Cijin and Qianzhen–Zhongzhou routes on both weekdays and weekends).
• Time-limited free rides: Kaohsiung YouBike 2.0 – first 30 minutes of each ride is free.

Q20: Where can I check the metro routes?

A20: Please refer to the official websites for the metro routes:
•Taipei Metro：https://www.metro.taipei/cp.aspx?n=91974F2B13D997F1
•Taoyuan Metro：https://www.tymetro.com.tw/tymetro-new/tw/_pages/travel-guide/road.html
•Taichung Metro：https://www.tmrt.com.tw/metro-life/map
•Kaohsiung Metro/Light Rail：https://www.krtc.com.tw/Guide/guide_map

Q21: Where are the designated redemption locations for the round-trip tickets for each route of Taiwan Tourist Shuttle service?

A21: Please refer to the redemption instructions for each route below:

• Yilan Tourist Shuttle 3-Day Pass:
1.Redemption & Usage:
Show the QR code in the Taiwan PASS app at the ticket counter for staff verification to exchange for a physical "Yilan Tourist Shuttle 3-Day Pass." The pass is valid for 72 hours from the time of redemption.
Use the card to board Beiyi Commuter Highway Bus, Taiwan Railways (Fengming Temporary Station to Heping), and county city buses (tap the card when boarding and alighting).
2.Redemption Location: Taipei Bus Station 【Kamalan Bus Ticket Counter】 (1st Floor, Counters 13, 14, 15)
3.Operating Hours: 07:00-23:00

• Nantou Fun Pass | 3-Day Unlimited Transportation Pass:
1.Redemption Method: Present the product QR code at the Nantou Bus Counter at THSR Taichung Station to redeem a physical card. The card is activated upon the first tap when boarding, and allows unlimited rides for 3 consecutive days on 10 selected Taiwan Tourist Shuttle routes within Nantou.
2.Redemption Location: Nantou Bus Counter at THSR Taichung Station, located at the service counter near Exit 5 on the 1st floor of the station.
3.Customer Service Phone: 04-36018665
4.Business Hours: 07:30–18:00 (Note: Redemption available until 17:30)

• Nanzhuang Route:
1.Redemption Method: Scan the QR code from the e-ticket at the Miaoli Toufen Terminal Counter or Zhunan Railway Station Tourist Service Center using the self-service ticket machine to receive a paper ticket.
2.Redemption Locations: Miaoli Bus Toufen Terminal, Zhunan Railway Station Tourist Service Center

• Qingjing Route:
1.Redemption Method: Show the QR code in the app at the counter to exchange for a paper ticket.
2.Redemption Location: Nantou Bus counter at Taichung HSR Station (Location: 1st Floor, Exit 5 service counter).
3.Boarding Location: Nantou Bus Station.
4.Customer Service: (04)36018665
5.Operating Hours: 07:30-18:00

• Sun Moon Lake Route:
1.Redemption Method: Line up at the boarding area and use the product QR code when boarding and alighting.
2.Boarding Locations:Nantou Bus Taichung Gan-Cheng Station/Taichung HSR Station

• Alishan Route (7322 from TRA / 7329 from HSR):
1.Redemption Method: Line up at the boarding area and use the product QR code when boarding and alighting.
2.Boarding Locations:7322: In front of Chiayi TRA Station；7329: Chiayi HSR Station, Exit 2, Platform 7

• Kenting Express Line:
1.Redemption Method: Show the QR code in the app at the counter to exchange for a paper ticket.
2.Redemption Location: Zuoying HSR Station, Exit 2 (No. 107, Gaotie Road, Zuoying District, Kaohsiung City).
3.Boarding Location: Zuoying HSR Station, Exit 2.

*If you have selected one specific redemption route, you may use the Taiwan PASS App to make a Taiwan Tourist Shuttle reservation (available within the validity period of the Taiwan PASS). The outbound and return trips, as well as the redeemed round-trip tickets, must be for the same route. Some routes are not eligible for reservation service.

Q22: Regarding ’Taiwan Tourist Shuttle service | Reservation Service

A22:
1.Only a reservation service is provided. After completing the reservation, you must still use the QR code of the "round-trip ticket" product in the APP (for Sun Moon Lake and Alishan routes) or a physical ticket (for other routes) to board and alight. (QR code scanning is required when boarding and alighting.)
2.After the reservation is completed, it will be displayed on this APP page. Please present your reserved session to station staff for verification when boarding.
3.If you miss your reserved service time, please queue on-site for boarding.

Q23: Can I change the reserved date for using Taiwan Tourist Shuttle service?

A23: Yes, but modifications must be made within the specified time frame. You can check the modification period in the Taiwan PASS APP usage instructions.

Q24: What transportation services can be used with the "Yilan Tourist Shuttle 3-Day Pass"?

A24: The "Yilan Tourist Shuttle 3-Day Pass" allows passengers to ride the Beiyi Commuter Highway Bus, Taiwan Railways (Fengming Temporary Station to Heping), and city buses within Yilan County.
For details on applicable transportation and discounts, please refer to the Yilan Tourist Shuttle 3-Day Pass Coverage Table.

Q25: Can I give the serial number to someone else if I will not use it?

A25:
1. Serial Number that Hasn’t Been Bound:
You can directly give the serial number to another person for activation.

2.Serial Number that Has Been Bound but Not Reserved, Used, or Redeemed for Any Item:
On the app’s homepage, tap ’More,’ go to ’Contact Us,’ and provide the redemption code (12 digits) to request unbinding.

3.Serial Number that Has Been Bound and Already Reserved, Used, or Redeemed for Any Item:
It cannot be transferred or provided to someone else.

Q26: What should I do if the serial number does not work or if there are problems during its usage?

A26: Please click ’More’ at the bottom right corner of the app, then select ’Contact Us.’ You can input your query in the message and send it to our customer service email. Our staff will assist you in confirming your usage status. Our working hours are Monday to Saturday, 09:00 AM to 12:00 PM and 01:00 PM to 05:00 PM.

Q27: What should I do if I redeem the physical card or paper ticket but accidentally lost it?

A27: Unfortunately, lost cards or paper tickets cannot be reissued. Please ensure you keep them safe and secure on your own.

Q28: Can the Taiwan PASS be used during the Lunar New Year period?

A28: The TR-PASS a product included in the Taiwan PASS, will be temporarily unavailable for use during the Lunar New Year Transportation Period or any suspension period announced by the Taiwan Railways Administration (TRA). It also cannot be used across these periods. For detailed regulations, please refer to the TRA announcements. Other products (such as MRT or Taiwan Tourist Shuttle) are not subject to special restrictions.

Q29: How do I use the featured attraction tickets?

A29:
• With physical ticket redemption
Sun Moon Lake Cruise Ticket: Use on the day of ticket exchange. Valid for any sightseeing boat company operating on Sun Moon Lake (no restrictions on boat schedules).
Pier-2 Art Center All day pass: Use on the day of ticket exchange. Allows one-time admission to Pier-2 Art Center.
Love River Solar Boat Ticket: Use on the day of ticket exchange. Valid for one ride on the Love River solar boat.

• Using in-App QR Code
National Center for Traditional Arts (Yilan), Yehliu Geopark, National Palace Museum (Northern Branch), Taipei Zoo, Miramar Ferris Wheel, National Museum of Natural Science, Qingjing Farm (Green Green Grasslands), Alishan National Forest Recreation Area, National Palace Museum (Southern Branch), Hamasen Pier, Kenting National Forest Recreation Area.

Q30: When binding the redemption code, will the planned travel date entered affect the validity period and redemption?

A30:
Please input the planned travel dates before your trip. Once you redeem any product or obtain a QR Code ticket number (e.g., TR-Pass, Kaohsiung MeN Go 48-Hour Pass ) in the APP, the validity period of your Taiwan PASS will be automatically updated.

●Example 1: Original planned travel dates: 2024/7/1–2024/7/7. If you obtain the QR Code ticket number for the TR-Pass on 2024/7/10 via the APP, the planned travel dates will be adjusted to 2024/7/10–2024/7/16.
●Example 2: Original planned travel dates: 2024/7/1–2024/7/7. If you redeem any product in person on 2024/7/10, the planned travel dates will be adjusted to 2024/7/10–2024/7/16.

※ The Taiwan Tourist Shuttle reservation period will also be adjusted accordingly.