Q1:
Can Taiwanese nationals use the Taiwan PASS: High-Speed Rail Attractions Version ?
A1:
Taiwan PASS: High-Speed Rail Attractions Version includes a 3-day unlimited travel pass for Taiwan High-Speed Rail, available only for short-term foreign visitors. This product is not applicable to travelers entering with a Republic of China passport or holding a valid Republic of China residence permit.
Q2:
Will I receive a physical Taiwan PASS: High-Speed Rail Attractions Version after activation?
A2:
No, the Taiwan PASS: High-Speed Rail Attractions Version is a digital pass. Please download the Taiwan PASS app and activate it by entering the ’Redemption Code.’ Once activated, you can view the included tickets . Select the ticket you want to use, and a QR code/Redemption Code will be generated.
Q3:
How do I use my Taiwan PASS: High-Speed Rail Attractions Version?
A3:
Please download the Taiwan PASS app from the App Store and activate it by entering the ’Redemption Code.’ Once activated, choose the transportation service you want to use, and a QR code will be generated for redemption.
Q4:
Is there an activation period for the redemption code?
A4:
Activation must be completed within 365 days from the date of purchase through online channels.
Q5:
How long is the Taiwan PASS: High-Speed Rail Attractions Version valid?
A5:
Once the redemption code is activated, it must be used within 365 days. The Pass is valid for 7days from the date of first use. For example, if the first ticket is redeemed and used on January 1, 2024, all tickets in the Pass will be valid until January 7, 2024, and expire after that date.
Q6:
Where can I redeem and reserve the Taiwan High-Speed Rail Unlimited 3-Day Pass?
A6:
The Taiwan High-Speed Rail Unlimited 3-Day Pass can be redeemed and reserved through two methods:
【Method 1】
Use the electronic redemption code in the Taiwan PASS app, access the order management function on the Taiwan High-Speed Rail official website to redeem for the travel date and reserve a seat.
【Method 2】
Use the electronic redemption code in the Taiwan PASS app at any High-Speed Rail station ticket counter to redeem for the travel date and reserve a seat. Station information is available on the High-Speed Rail official website.
*Please make advance reservations via the app and complete the reservation by the day before the travel date at the latest to be eligible for travel. (For example, if you want to take the High-Speed Rail on January 2, 2024, please complete the reservation by 23:59 on January 1, 2024.)
Q7:
The Taipei, New Taipei, and Keelung 2-Day Pass offers access to which transportation vehicles?
A7:
The ’Taipei, New Taipei, and Keelung 2-Day Pass’ offers access to Taipei Metro, Taiwan Tourist Shuttle service(including the Jiufen Jinguashi,Beitou-Zhuzihu, Muzha-Pingxi, Crown Northern Coast, Gold Fulong, and Coastal Keelung Shuttle Bus), and buses run in the three cities, excluding four-digit highway buses.
•Taiwan Tourist Shuttle service Real-time Information：https://www.taiwantrip.com.tw/Frontend/Bustime/bus
•Taipei City Bus Real-time Information：https://pda.5284.gov.taipei/MQS/businfo1.jsp
•New Taipei City Bus Real-time Information：https://e-bus.ntpc.gov.tw/
•Keelung City Bus Real-time Information：https://ebus.klcba.gov.tw/KLBusRWDWeb/routeList.html
*For specific details related to boarding (such as schedule changes, bus time, etc.), please refer to the announcements on the official websites.
Q8:
Where are the designated redemption locations for the ’Taipei, New Taipei, and Keelung 2-Day Pass’ ?
A8:
Please redeem the tickets at the designated locations below:
1. Lion Travel - Taoyuan Airport Terminal 1 Arrival Hall
Location: Counter on the 1st floor of Taoyuan Airport Terminal 1 Arrival Hall
Phone: 03-2756-169
Business Hours: Monday to Friday 08:00 AM to 05:00 PM
2. Lion Travel - Taoyuan Airport Terminal 2 Arrival Hall
Location: Counter near the north meeting point on the 1st floor of Taoyuan Airport Terminal 2 Arrival Hall
Phone: 03-2756-168
Business Hours: Monday to Friday 08:00 AM to 05:00 PM
3. Lion Travel - Taipei Main Station Branch
Phone: 02-2314-1880
Phone: 02-2314-1880
Business Hours: Monday to Friday 06:30 AM to 08:00 PM, Saturday to Sunday 06:30 AM to 07:00 PM
4. EasyCard Pickup Points-Unite Traveler at Taoyuan International Airport Terminal 1 Arrival Hall
Location: Counter near the south meeting point on the 1st floor of Taoyuan Airport Terminal 1 Arrival Hall
Phone: 03-399-2378
Business Hours: Monday to Sunday 04:30 AM to 11:00 PM
5. EasyCard Pickup Points-Unite Traveler at Taoyuan International Airport Terminal 2 Arrival Hall
Location: Counter near the north meeting point on the 1st floor of Taoyuan Airport Terminal 2 Arrival Hall
Phone: 03-399-2378
Business Hours: Monday to Sunday 04:30 AM to 11:00 PM
After receiving the physical ticket card, it can be used for unlimited rides within two consecutive days from the first activation via the station ticket gates or bus ticket machines. Each ride is limited to one person’s use. (Counted by day, not by 24-hour clock.)
Q9:
Where are the designated redemption locations for the round-trip tickets for the Taoyuan Metro?
A9:
Please redeem the tickets at the designated locations below:
1.Taoyuan Metro A1 Taipei Main Station (B1), Information Counter No. 1
Address: No. 8, Zhengzhou Road, Zhongzheng District, Taipei City
Phone: 03-286-8789
Business Hours: Based on Taoyuan Metro operating hours
2. Taoyuan Metro A12 Airport Terminal 1 Station, Information Counter
Address: B1, No. 17-1, Hangzhan South Road, Dayuan District, Taoyuan City (Information counter: Lobby floor)
Phone: 03-286-8789
Business Hours: Based on Taoyuan Metro operating hours
3.Taoyuan Metro A13 Airport Terminal 2 Station, Information Counter
Address: B2, No. 9-1, Hangzhan South Road, Dayuan District, Taoyuan City (Information counter: Lobby floor, near Exit 1)
Phone: 03-286-8789
Based on Taoyuan Metro operating hours
*Taoyuan Metro Round-trip Ticket: 2 rides on the Taoyuan Airport Metro
Q10:
Where is the designated redemption location for the Taichung MRT 48-Hour Pass?
A10:
Please redeem the tickets at the designated locations below:
•Nantou Bus - Taichung High-Speed Rail Station (Location: Service counter at the 1st floor, 5th exit in the High-Speed Rail station area)
•Phone: 04-36018665
•Business Hours: 07:30 AM to 06:00 PM(Note: Exchange services are available until 17:30)
*After receiving the physical card, it allows unlimited rides within 48 consecutive hours from first automatic activation by the station ticket gate. Each ride is limited to one person’s use.
Q11:
Where is the designated redemption location for the "Kaohsiung MeNGo | 48-Hour Pass"?
A11:
• Obtain the product QR code from the Taiwan PASS app.
• The pass is valid for 48 hours from the time of ticket collection.
• It can be used for unlimited rides on Kaohsiung’s public transportation within the 48-hour period (based on boarding/entry time) without additional charges.
• Each ride is limited to one person.
Q12:
What transportation can be used with the Kaohsiung MeNGo 48-Hour Pass?
A12:
The Kaohsiung MeNGo 48-Hour Pass covers the following transportation:
• Unlimited rides: Kaohsiung MRT, Kaohsiung Light Rail, city buses, intercity buses.
• Limited to 2 rides: Kaohsiung Ferry (passenger-only, available for Gushan–Cijin and Qianzhen–Zhongzhou routes on both weekdays and weekends).
• Time-limited free rides: Kaohsiung YouBike 2.0 – first 30 minutes of each ride is free.
Q13:
Where can I check the metro routes?
A13:
Please refer to the official websites for the metro routes:
•Taipei Metro：https://www.metro.taipei/cp.aspx?n=91974F2B13D997F1
•Taoyuan Metro：https://www.tymetro.com.tw/tymetro-new/tw/_pages/travel-guide/road.html
•Taichung Metro：https://www.tmrt.com.tw/metro-life/map
•Kaohsiung Metro/Light Rail：https://www.krtc.com.tw/Guide/guide_map
Q14:
Where are the designated redemption locations for the round-trip tickets for each route of Taiwan Tourist Shuttle service?
A14:
Please refer to the redemption instructions for each route below:
• Yilan Tourist Shuttle 3-Day Pass:
1.Redemption & Usage:
Show the QR code in the Taiwan PASS app at the ticket counter for staff verification to exchange for a physical "Yilan Tourist Shuttle 3-Day Pass." The pass is valid for 72 hours from the time of redemption.
Use the card to board Beiyi Commuter Highway Bus, Taiwan Railways (Fengming Temporary Station to Heping), and county city buses (tap the card when boarding and alighting).
2.Redemption Location: Taipei Bus Station 【Kamalan Bus Ticket Counter】 (1st Floor, Counters 13, 14, 15)
3.Operating Hours: 07:00-23:00
• Qingjing Route:
1.Redemption Method: Show the QR code in the app at the counter to exchange for a paper ticket.
2.Redemption Location: Nantou Bus counter at Taichung HSR Station (Location: 1st Floor, Exit 5 service counter).
3.Boarding Location: Nantou Bus Station.
4.Customer Service: (04)36018665
5.Operating Hours: 07:30-18:00
• Sun Moon Lake Route:
1.Redemption Method: Line up at the boarding area and use the product QR code when boarding and alighting.
2.Boarding Locations:Nantou Bus Taichung Gan-Cheng Station/Taichung HSR Station
• Alishan Route (7322 from TRA / 7329 from HSR):
1.Redemption Method: Line up at the boarding area and use the product QR code when boarding and alighting.
2.Boarding Locations:7322: In front of Chiayi TRA Station；7329: Chiayi HSR Station, Exit 2, Platform 7
• Kenting Express Line:
1.Redemption Method: Show the QR code in the app at the counter to exchange for a paper ticket.
2.Redemption Location: Zuoying HSR Station, Exit 2 (No. 107, Gaotie Road, Zuoying District, Kaohsiung City).
3.Boarding Location: Zuoying HSR Station, Exit 2.
*If you have selected one specific redemption route, you may use the Taiwan PASS App to make a Taiwan Tourist Shuttle reservation (available within the validity period of the Taiwan PASS). The outbound and return trips, as well as the redeemed round-trip tickets, must be for the same route. Some routes are not eligible for reservation service.
Q15:
Is it possible to make a reservation before using the transportation?
A15:
The Taiwan High Speed Rail 3-Day Unlimited Pass and Taiwan Tourist Shuttle routes can both be reserved in advance.
• For reservation instructions for the Taiwan High Speed Rail 3-Day Unlimited Pass, please refer to Q6 above.
• For Taiwan Tourist Shuttle routes, you can make reservations for your preferred route through the Taiwan PASS app.
Q16:
Regarding ’Taiwan Tourist Shuttle service | Reservation Service
A16:
1.Only a reservation service is provided. After completing the reservation, you must still use the QR code of the "round-trip ticket" product in the APP (for Sun Moon Lake and Alishan routes) or a physical ticket (for other routes) to board and alight. (QR code scanning is required when boarding and alighting.)
2.After the reservation is completed, it will be displayed on this APP page. Please present your reserved session to station staff for verification when boarding.
3.If you miss your reserved service time, please queue on-site for boarding.
Q17:
Can I change the reserved date for using Taiwan Tourist Shuttle service?
A17:
Yes, but modifications must be made within the specified time frame. You can check the modification period in the Taiwan PASS APP usage instructions.
Q18:
What transportation services can be used with the "Yilan Tourist Shuttle 3-Day Pass"?
A18:
The "Yilan Tourist Shuttle 3-Day Pass" allows passengers to ride the Beiyi Commuter Highway Bus, Taiwan Railways (Fengming Temporary Station to Heping), and city buses within Yilan County.
For details on applicable transportation and discounts, please refer to the Yilan Tourist Shuttle 3-Day Pass Coverage Table.
Q19:
Can I give the serial number to someone else if I will not use it?
A19:
1. Serial Number that Hasn’t Been Bound:
You can directly give the serial number to another person for activation (the Taiwan High-Speed Rail Unlimited 3-Day Pass included. Foreign tourists use only; not applicable for locals).
2.Serial Number that Has Been Bound but Not Reserved, Used, or Redeemed for Any Item:
On the app’s homepage, tap ’More,’ go to ’Contact Us,’ and provide the redemption code (12 digits) to request unbinding.
3.Serial Number that Has Been Bound and Already Reserved, Used, or Redeemed for Any Item:
It cannot be transferred or provided to someone else.
Q20:
What should I do if the serial number does not work or if there are problems during its usage?
A20:
Please click ’More’ at the bottom right corner of the app, then select ’Contact Us.’ You can input your query in the message and send it to our customer service email. Our staff will assist you in confirming your usage status. Our working hours are Monday to Saturday, 09:00 AM to 12:00 PM and 01:00 PM to 05:00 PM.
Q21:
What should I do if I redeem the physical card or paper ticket but accidentally lost it?
A21:
Unfortunately, lost cards or paper tickets cannot be reissued. Please ensure you keep them safe and secure on your own.
Q22:
How do I use the featured attraction tickets?
A22:
• With physical ticket redemption
Sun Moon Lake Cruise Ticket: Use on the day of ticket exchange. Valid for any sightseeing boat company operating on Sun Moon Lake (no restrictions on boat schedules).
Pier-2 Art Center All day pass: Use on the day of ticket exchange. Allows one-time admission to Pier-2 Art Center.
Love River Solar Boat Ticket: Use on the day of ticket exchange. Valid for one ride on the Love River solar boat.
• Using in-App QR Code
National Center for Traditional Arts (Yilan), Yehliu Geopark, National Palace Museum (Northern Branch), Taipei Zoo, Miramar Ferris Wheel, National Museum of Natural Science, Qingjing Farm (Green Green Grasslands), Alishan National Forest Recreation Area, National Palace Museum (Southern Branch), Hamasen Pier, Kenting National Forest Recreation Area.
